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Motivating Employees

The Importance of Being Richard Branson

December 22, 2004
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The owner of Virgin talks about praising employees (lavish it on them at all times), firing people (seldom an option) and how to demonstrate trust in managers (intervene as little as possible).
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Achieving the Flow of Great Performance

December 20, 2004
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Tom Terez wonders if, like Handel, your company and its people can tap into the genius of being “in the zone.”
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Keeping Spirits Aloft at JetBlue

December 6, 2004
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Vincent Stabile shares the discount airline’s recipe for earning worker loyalty: “We treat our people the way we want them to treat the customers."
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The Company Picnic is Alive and Well

July 1, 2004
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There's no demonstrable ROI, but that doesn't stop the venerable company picnic.
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<i>Dear Workforce</i> What Are Your Thoughts About Bonuses

May 14, 2004
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What is the best approach for us to determine employee performance bonuses?
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Guru Nation

April 2, 2004
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Management gurus, including Stephen Covey, Tom Peters and Gary Hamel, are making millions by promising companies that their techniques and insights can improve productivity and make the most of human capital. Whether they really deliver on those promises is another issue.
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<i>Dear Workforce</i> How Can HR Help Boost Customer Service

February 5, 2004
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What can our HR department do to help our company build a strong customer service chain? Our goal is to delight and surprise our customers, get genuine internal feedback, and identify our weaknesses.
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Great Things Are Starting at Yum

October 29, 2003
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The restaurant company has been pouring energy into retention, recognition and communication. Its motto, in fact, is "Great things start here." But the company acknowledges that an employment brand doesn’t mean anything if it doesn’t match the experience of employees. The result is lower turnover, higher sales, increased earnings per share and better customer service at the drive-thru.
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Questions to Measure Employee Engagement

October 3, 2003
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Do your opinions seem to count? Does the mission/purpose of your company make you feel your job is important? Have you had opportunities at work to learn and grow?
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