RSS icon

Top Stories

Motivating Employees

<i>Dear Workforce</i> How Do We Build a Culture of Customer Service

November 10, 2006
We are a diversified organization with 11 companies (all in retail merchandising). What are the steps we should take to build a corporate culture oriented around customer service? What are the critical variables to consider in creating an incentive scheme? Can you share some customer service measuring tool?
Read More

Five Questions for Cathryn Gabor

March 29, 2006
Cathryn Gabor, a 20-year human resources veteran, joined AXA Equitable Life Insurance Co. in September as senior vice president of talent management and human resources. Gabor spoke to Workforce Management about how she plans to help AXA reach its goal of doubling revenue and tripling profit by 2012.
Read More

Personalizing Motivation

March 27, 2006
Beginning with this post. Dr. John Sullivan will write a monthly column for Workforce.com and Workforce Management . Sullivan, a professor of management at San Francisco State University, is one of the leading strategists in the field of workforce management. Human resource professionals must accept the responsibility of providing managers with a list of what motivates and frustrates a new or recently transferred employee.
Read More

<i>Dear Workforce</i> How Do I Address Flagging Motivation?

March 24, 2006
How do I increase motivation levels in the department? How do I brand my business unit as an attractive place to work? I have top-notch IT professionals in my business unit who feel they are "children of a lesser God" because they are non-billable resources and do not get plum postings abroad, nor the glamour that goes with them. As a result, their motivation suffers.
Read More

Core Values, Devalued

June 2, 2005
Imagine a workforce that's wholly committed to a set of values that constrains their behavior, but leaves executives free to do as they please.
Read More

The Importance of Being Richard Branson

December 22, 2004
The owner of Virgin talks about praising employees (lavish it on them at all times), firing people (seldom an option) and how to demonstrate trust in managers (intervene as little as possible).
Read More