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Performance Appraisals

Software as Service

January 20, 2006
Applications that are accessed via the Internet are taking hold in several workforce management areas, including core HRMS, recruitment and performance management. This “on-demand” software carries lower upfront costs than licensed software and allows for frequent upgrades. Sector heavyweights such as Oracle and SAP are developing strategies, keen to make sure they don't get left behind. But for all the allure the delivery model holds, providers are keenly aware of a key issue: Top-notch customer service can make or break their business, and not every software company is used to providing superior support.
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Making Forced Ranking Work, Part Three

December 7, 2005
Dick Grote’s new book, Forced Ranking: Making Performance Management Work , argues that forced ranking doesn’t have to be a dog-eat-dog Darwinian exercise. Here, from Appendix A to the book, are five scripts that were written to help managers understand what they should say to announce the results of the forced ranking process to their subordinates who had been assessed. Grote notes that the tools he shares in the book “resulted from my work in developing and implementing a major forced ranking system with several large organizations. Only the names of the companies and other identifying details have been changed to preserve their anonymity.”
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