Our human resources department attracts and selects top-notch candidates, sells the company very well and arranges a solid orientation program for newcomers. Yet other departments seem to cause a high rate of turnover soon after the probation period and during the first year.
How do we improve our recruitment process and avoid these setbacks?
—It Hurts When They Leave, human resources manager, services, Alexandria, Egypt
The journey from ruin to rebirth involves lessons in taking care of employees, operating a store amid chaos and excelling at customer service despite having no nice building to work in.Read More
In general, the 'cream of the crop' among guarantee-cost accounts are experiencing price increases ranging from about 5 percent to 7 percent, with some 10 percent increases, particularly in the Midwest.Read More
Just over 9 percent cited retention of tax advantages as a reason for keeping coverage and just over 7 percent said a top reason for keeping coverage was to avoid tax penalties.Read More
Much like fishing, in dealing with marginally performing workers, employers must know when to fish and when to call it a day. And, much like our ship's captain, you usually don't quit at the first sign of failure.Read More
For 2012, salaried workers in North America will get a year-end bonus if GM hits an internal customer-retention goal. But it is inside GM's 650-person field sales division that the customer-centric pay structure probably reflects the most striking departure from GM's past.Read More
Even with the best-designed programs, companies face challenges in making incentive and merit-pay programs effective in today's economy.
Rather than enabling our employees to innovate, our management tends to stand in their way. They would rather exert tightfisted control over employees. This makes for a work environment that isn't conducive for strategic innovation—we are unable to keep enthusiastic and talented people. How can I persuade management to drop its hierarchical approach so that employees are encouraged to initiate projects that help the company?
—Stifled, human resources officer, finance/insurance/real estate, Katmandu, NepalRead More