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Retention

What Best Practices Do Organizations Use to Retain Contact-Center Staff?

January 17, 2012
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What is the secret to curbing chronic churn in our call center? —Answering the Call, training manager, health and fitness, Florida
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Majority of Workers to Be Independent By 2020

December 20, 2011
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Independent workers include those on fixed-term contracts, independent consultants, those working through temporary agencies, workers on an on-call arrangement and those who own a business with less than five employees.
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Preventing Employee Burnout: Customized Solutions

December 16, 2011
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Employers are demanding more while employees are engaging less, but there is one way to keep your best workers from checking out completely—recognizing who they are and rewarding them accordingly
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When Teamwork Is Too Much

December 16, 2011
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EAPs: First Responders in a ‘Work-More Economy’

December 16, 2011
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Employee assistance providers say they continue to see a continued spike in employee calls for help in coping with added work pressures.
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Worker ‘Gas Tanks’ Close to Empty

December 16, 2011
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Scholars say employees have a reservoir of physical and psychological resources for fueling their work contributions—and those tanks are running low.
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Companies Pushing Workers Over the Limit

December 16, 2011
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Like Charlie Chaplin's character in the comedy Modern Times about an assembly-line worker who loses it after tightening one bolt too many, HR consultant Art Quinn says that when employees are pushed to their limits, the workplace can be a dehumanizing place.
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Perhaps Your Workers Are Entitled to New Titles

December 16, 2011
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A promotion can do a lot to make up for the longer hours and extra duties that many workers have wrestled with in the past couple of years. But firms often fail to see where employees who are learning on the job might fit into new roles.
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Democracy at Work: 5 Questions With Traci Fenton, Founder and CEO of WorldBlu

December 12, 2011
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Many people like to keep politics out of the workplace. But to Traci Fenton, what workplaces badly need is the infusion of a political idea: democracy.
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Wealth After an IPO Can Cause Employees to Go

December 7, 2011
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On an individual level, employees who have suddenly gone from Joe Blow to King Midas may have serious problems coping with the change. Experts call it ‘sudden wealth syndrome.'
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