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Workplace Culture

How Do We Build Culture?

February 24, 2015

Would it help us build camaraderie and culture to create an inclusive “get-to-know-you sheet” to encourage our employees to develop stronger relationships? Honestly, our focus on culture is newfound. We know it’s important and want to develop tools that nurture it, yet some of our managers don’t fully appreciate how culture ties back to their responsibilities. Suggestions?

—Nervous Newbie, project manager, financial services, Cleveland, Ohio

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Calculating Turnover

February 23, 2015
At some point, you have to decide if there’s a better way to manage a workforce than just trading call center workers every 12 months with other call centers in your area by paying $12 an hour.
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