As US Airways and America West join forces, integrating the carriers' very different cultures is not only key to ensuring a smooth transition--the new company's survival might hinge on it. The merger deal, worth $1.5 billion, has been billed as a way to make both carriers more efficient.Read More
We want to move from a paternalistic culture toward a more performance-oriented one. Over the years we have laid the groundwork for forced ranking in our performance management system. How do we now launch it successfully?
Our human resources department feels powerless to fix an entrenched problem.
We lost some good people in recent years as a result of a hostile work environment, triggered by a vice president who constantly denigrates employees. Given that our human resources department has given up trying, what could be done to try to remedy the situation?
Training/staff development has not been a major focus. Now some employees have asked us to help them increase their base pay (merits or COLA are not guaranteed) by preparing for better jobs within our organization. However, our budget is limited and we don't really have that many internal promotions. What other ways might we develop these people--knowing full well it might prepare them for jobs outside our organization?
Quick fixes and cheap remedies won't stop a serious disease. In the workplace, the same advice applies.Read More
Think nice guys--and gals--finish last? Don't tell that to researcher and consultant Roslyn Courtney, who has found that the most successful leaders are accessible, encourage candid dialog and show respect for employees and customers.Read More
How do I change the attitude of employees who only care about money and do only what is asked of them?
Lea Soupata rose from truck driver to senior vice president of people programs at UPS, becoming one of the highest-paid female human resources executives in the nation in the process. It’s a success story, but it’s also just how things are at UPS, where people routinely work their way up from the bottom.Read More
A wide-ranging look at the company’s workforce management practices, including promoting from within and limiting the employment of relatives.Read More
When conglomerate Unilever scooped up Ben & Jerry’s, some worried that the ice creamiconoclast might become just another plain-vanilla subsidiary. Instead, the two companies have flavored each other’s cultures.Read More