International fraud, customer dissatisfaction and a sense of lack of control have pushed companies to step up oversight at outsourced overseas call centers.Read More
The government is tightening up its sentencing guidelines for corporate wrongdoers. Big policy binders and printouts of training attendance won't reduce your penalties.Read More
Human resources was asleep at the switch when greed and fraud torpedoed Tyco. Laurie Siegel, the company's post-scandal senior vice-president of human resources, is in charge of making up for lost trust. She has taken on the daunting task with eyes wide open.Read More
Aerospace competition is fierce, but Lockheed Martin doesn't believe in winning at any price. Its training programs and accountability systems support one theme: "Good ethics is good business."Read More
For shell-shocked employees, the good-humored Higgins is less a law enforcement officer than a heartening symbol of MCI’s potential revival. She is not only a vital member of the team of top executives trying to nurse a once-strong company back to health, she represents much of what was missing at WorldCom.Read More
The company’s wide-ranging instructions on everything from political involvement to the use of e-mail. It also includes examples of improper activities.Read More
How should HR reconcile the differing political opinions between management and employees? Management has implemented a policy of non-involvement in politics while half of the employees want to be actively involved.
Workforce-management executives can help design tools that identify and track the independence, skills and expertise of directors.Read More
There was a time when board directorships existed above the scrutiny of human resources leaders. Today, nominating committees are tapping them to create candidate profiles and conduct due diligence on potential appointments. Rob Reindl is one of the people fueling the transformation. As corporate vice president of human resources at Edwards Lifesciences, an $850 million cardiovascular technology company headquartered in Irvine, California, Reindl is deeply involved in the recruitment and selection of the company's board members.Read More
Our company’s ethics program is viewed as unimportant by management and employees. What can HR do to boost interest in our ethics program and its importance?