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Behavioral Training

Thinking iInside-i the Box--or Cube

November 9, 2007
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Trane remodeled its Parsippany, New Jersey, office in 2005 to institute a cubicle culture for the approximately 120 employees who work there. And the company is proud of it.
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Trane Changes Its Business Climate

November 9, 2007
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When the heating and air conditioning company shifted away from a focus on equipment sales and toward providing high-level service and expertise for customers, it transformed its entire culture in the process.
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Land and Leadership

September 25, 2007
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Talent shortages have grabbed the commercial real estate sector by the throat. Companies see only one way out: growing their own talent.
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Counter Intuition at FedEx Kinkos

August 21, 2007
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The business services business needs to bolster its customer service scores, and so is mandating in-person training classes for all employees. They are meant to underscore the importance of personal interaction when serving store clients.
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'Unlearning' Makes Headlines at Reuters

July 24, 2007
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Rather than store every conceivable piece of information in their heads, employees at the London-based financial software, technology and news company participate in learning through methods including creating user content, taking on stretch assignments or rotating to work on different project teams. They’re encouraged to find the knowledge they need so they can put it into action. But there isn’t a necessity for them to remember it.
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A Menu for Management

June 21, 2007
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Bubba Gump Shrimp Co. is zeroing in on employee development as a way to combat turnover and groom top performers for leadership roles. Themed after the 1994 Tom Hanks film “Forrest Gump,” the restaurant franchise is reshaping perceptions of the restaurant industry, which for decades paid little attention to high turnover and even less to career development.
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Top Training Providers

June 14, 2007
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Listed in alphabetical order Published June 11, 2007.
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<i>Dear Workforce</i> How Do We Find Trainers Willing to Go the Extra Mile

February 8, 2007
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We know how to select good trainers. Where we need help is finding good trainers who also are willing to walk the extra mile. The job involves paid overtime in the evenings and on weekends, and requires trainers who are willing to teach/mentor our people with a view to boosting their performance. We have hired some training specialists in the past who, while excellent instructors, don’t demonstrate this desired work ethic. How do we develop a selection process to target more suitable candidates during our next round of hiring this year?
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<i>Dear Workforce</i> What Role Does Employee Training Play in Improving Our Customer Service Standards

January 27, 2006
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Our retail organization wants to adopt better service standards to attract and retain customers. Our goal is achieving "best in class" with respect to customer service. What training should we provide to frontline employees? To managers? And how do we benchmark progress?
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<i>Dear Workforce</i> What Role Does Employee Training Play in Improving Our Customer Service Standards

December 22, 2005
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Our retail organization wants to adopt better service standards to attract and retain customers. Our goal is achieving "best in class" with respect to customer service. What training should we provide to frontline employees? To managers? And how do we benchmark progress?
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