Our company is new and training is not considered very important by management. I have decided to prepare a study to prove the role of training and career planning in improving productivity. What points should I concentrate on to convince management?
I’ve been asked to create a professional-development curriculum plan for about 1,000 employees in seven cities. Internal training resources are limited but available in most of those locations. How do I determine a list of recommended classes, decide which courses to outsource vs. teach internally, calculate cost-benefit formulas, find appropriate training vendors and justify vendor costs?
We are a growing northern community of 70,000. Our major industry is oil sand production. We really have two issues. One, it is difficult to recruit new workers to our community; we are in a remote location and the isolated way of life does not appeal to many people. Two, we don’t want to lose our current employees. They have learned a lot informally on the job, and we want to keep those who are willing to learn new skills for jobs we need filled.
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What key elements should we look for in a customer-service training program?
A list of eight of the players in the field.Read More