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Behavioral Training

The Gospel According to Blanchard

June 6, 2005
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Ken Blanchard’s One Minute Manager launched a $44 million leadership-training empire, with family and faith firmly in charge. Far from being defensive about nepotism, the company embraces it as a competitive advantage.
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<i>Dear Workforce</i> I Just Trained 32 Customer-Service Reps. How Do I Demonstrate the Return on Investment?

May 6, 2005
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I had to train 32 retail employees on customer-service excellence. The snag came when I was unable to convincingly demonstrate the return on investment to a panel of experts hired by my company to evaluate the project. I based the added value of the project on intangibles, which I was told is insufficient. How do I calculate return on investment for the whole project? Where do I start? I need some pointers because this project has become an albatross around my neck.
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Sony's Cross-cultural Training Aims to Foster Workplace Zen

April 13, 2005
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U.S. students find out that if they stick their chopsticks upright in their food at business lunches, it’ll look like death to the Japanese
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<i>Dear Workforce</i> How Do We Develop Leaders Comfortable in Many Cultures

April 8, 2005
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I need to propose, design and implement a development program for senior executives in our multinational corporation. These corporate managers hail from a range of different cultures and operate over a wide geographical region. What essential assumptions and issues need to be considered? What best practices could be incorporated as a platform? Are there some issues I need to be especially heedful of in the design?
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<i>Dear Workforce</i> How Do We Determine Training Budgets for Executive Development

February 28, 2005
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We’re in the low-margin distribution business and anxious to budget dollars for training our executives. I've seen studies that suggest a good training investment requires about 2 percent of payroll, but I've seen no figures specific to development of executives. How do I figure out a good benchmark?
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TOOL Calculate the Cost and Benefits of Training

February 24, 2005
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A four-step process for measuring the savings that training provides and comparing it to the costs.
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TOOL Calculate the Cost and Benefits of Training

February 24, 2005
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A four-step process for measuring the savings that training provides and comparing it to the costs.
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Huddling With The Coach

February 1, 2005
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Executive coaching has increasingly shifted away from fixing problem managers to helping corporate stars achieve peak performance. In the process, coaching has become, by one estimate, a $1 billion business. Success stories abound, but companies still have to sort out several coaching issues: ROI is not well-defined; there is no standard set of accepted credentials or ethical practices; and some companies have discovered--usually in hindsight--that what their brilliant but problematic executive really needed was not a coach, but a psychiatrist.
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