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Behavioral Training

<i>Dear Workforce</i> How Do I Measure Soft Skills

July 16, 2004
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I want to develop appraisal parameters for my production staff as well as for supervisors. We have different job descriptions for both employee groups. How can I measure the soft skills for my production staff as well as for supervisors?
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A Key Role in a Complex Compliance Picture

July 2, 2004
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As companies face the demands of Sarbanes-Oxley and other new regulations, human resources plays a critical part in the process.
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Call Centers How to Reduce Burnout, Increase Efficiency

June 4, 2004
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Researchers at Wharton discuss what's causing high turnover in call centers.
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Creative Sommelier Training Generates Great Profits for a Disney Restaurant

June 1, 2004
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A creative sommelier-training program for servers at the high-end Napa Rose restaurant has resulted in higher dinner tabs. The tips are better, too.
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Top Dollar The 10 Highest Paid Human Resources Leaders

June 1, 2004
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The 10 highest-paid human resource leaders in U.S. public companies work in industries ranging from manufacturing to retail to advertising. Their multi-million dollar compensation packages show that workforce executives are indeed gaining elite corporate status--they are among the five highest-paid officers in their companies. But the profession still has a long way to go before it shares top billing with CEOs and CFOs.
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Hiring Without Limits

June 1, 2004
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At IBM, disabled workers contribute millions to the bottom line, and provide a crucial point of view for a company that makes and sells technology for people with disabilities. "We consider diversity strategic to our organization," says Jim Sinocchi, director of diversity communications at IBM, who is a paraplegic. "We don't hire people who are disabled just because it's a nice thing to do. We do it because it's the right thing to do from a business standpoint."
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Getting the Job Done on Class Time

May 29, 2004
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MetLife's Joie Townsend says "we don't do learning for learning's sake."
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An Anti-Shrinkage Strategy

May 29, 2004
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Getting shrinkage down to one percentage point below the average rate would be worth $30 million a year.
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The Overlooked Highest Performers

May 29, 2004
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Ironically, the most important workers sometimes don’t receive adequate training. Herman Miller is looking to change that.
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