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Behavioral Training

Video Training and Testing Supports Customer Service Goals

June 1, 1994
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A pay-for-performance program for customer-contact employees that's linked to video training and testing helps Federal Express maintain a competitive advantage.
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Teamwork Takes Work

February 1, 1994
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When developing self-directed work teams, individualism often gets in the way. Providing training and communicating a clear mission are two ways companies can overcome the barriers.
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Tracking By Hand

January 1, 1994
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Looking back at the tracking process used to evaluate the impact of sales training, there are some things that Maureen Haga would change.
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To Justify Training, Test, Test Again

January 1, 1994
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Despite a $34-million sales bonanza that made a training program at R. R. Donnelley & Sons Company look incredibly good, simple analysis showed that other factors may have deserved the credit. A series of statistical tests provided management with the answers it needed.
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How HR Attained Company Buy-in for Its Internship Program

September 1, 1993
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Here are six rules which the Los Angeles Times used to achieve the required level of collaboration for the internship program from employees and top management.
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The Times Teaches Interns Basic Work Behavior

September 1, 1993
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The Los Angeles Times offers classroom training as part of its Youth Jobs Training Program . For half a day, one day a week, the interns attend workshops in small groups to discuss real-life issues.
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Internship Program Helps Rebuild Los Angeles

September 1, 1993
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By providing inner-city youths with work-and life-skills training through its internship program, the Los Angeles Times is strengthening the community and itself.
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