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Behavioral Training

Coca-Cola Learns from Its Training Mistakes

August 1, 1993
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Coca-Cola USA launched its quality effort with a massive top-down training effort, in which all workers learned about the tools of continuous quality improvement.
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Simulation Training Builds Teams Through Experience

June 1, 1993
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The companies that are sold on training that simulates real-world work experiences have started out with clear goals, connected the training back to employees' daily work environment and combined it with other training techniques.
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Games Augment Diversity Training

June 1, 1993
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Board games that address diversity issues help trainers introduce these topics to employees in a nonthreatening environment and provide an opportunity for discussion.
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Employees Use Diversity-training Exercise Against Lucky Stores in Intentional-discrimination Suit

April 1, 1993
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Discussion of stereotypes is an important first step in many diversity training programs. This is an effective method of training, but anyone who conducts it needs to know that there's a risk involved.
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Training Can Damage Diversity Efforts

April 1, 1993
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Ineffective diversity training can raise the expectations of women and minorities, increase the fear and resistance among white males and harm an organization's diversity efforts.
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Customer Service Focus Prompts Employee Exchange

October 1, 1992
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When Kodak learned from First Chicago Bank that it needed to better understand customer needs, it initiated an employee-exchange program that helped both companies gain fresh insight.
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