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Behavioral Training

Training Adapts to the Downturn

February 5, 2009
During economic downturns, training dollars usually are a tempting line item to cut. But in this downturn—at some companies, at least—there appears to be a different approach at work. One expert says corporate leaders are more inclined to use ‘a scalpel,’ picking and choosing programs to cut or trim back based on long-term strategic goals. Here are the approaches such companies as Southwest Airlines and Paychex are taking.
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Tech and Sympathy

January 26, 2009
Motorola’s service reps had technical chops but needed a refresher in social skills to handle customer calls. Call-resolution rates have now climbed nearly 60 percent.
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The Armys Training Weapon Serious Games

January 9, 2009
‘America’s Army’ was originally launched as a way to ‘soft sell’ potential recruits. But it has been adapted and adopted by various organizations within the Army for weapons prototyping, helping wounded soldiers adjust to their injuries, and, above all, for training.
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Learning to Cross Cultures

January 9, 2009
In conjunction with live-scenario training, the U.S. Army uses online simulations to prepare its civil affairs and psychological operations personnel for their interactions with civilians in war zones.
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Teaching Future Soldiers

January 8, 2009
The U.S. Army imparts ‘pre-basic training’ lessons to recruits who have delayed entry into the service. The Army wants them learn about the organization and feel like members of the team, and that’s where the Future Solider Training System comes in.
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Banking on Learning

December 22, 2008
Will Sutton didn’t set out to run a corporate university, but his background as a banker made him the perfect candidate for the job. North Carolina’s Branch Banking & Trust Co. is reaping the benefits of his skills and approach to training.
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