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Employee Career Development

<i>Dear Workforce</i> How Do We Measure Informal On-the-Job Training

August 31, 2010
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How can we track on-the-job training for a wide array of jobs and projects? We believe the tracking is necessary since most of our training is delivered through mentoring on the job.
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<i>Dear Workforce</i> How Do We Assess Managers if We Lack an Appraisal System

August 31, 2010
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We do not have a performance appraisal system in place. How then can I assess our managerial competency in this situation?
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Making the Call for Themselves

August 13, 2010
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American Express revamps its people management approach and gives call center representatives more latitude as part of a quest to upgrade customer service.
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Myriad Avenues to Stellar Service

August 13, 2010
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Retailer Zappos.com, for example, insists that workers embody its zany, performance-oriented culture.
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When Overnight Isn't Fast Enough

August 13, 2010
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In the new era of customer service at American Express, even an overnight delivery can be too slow.
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Learning to Lead Amid Recession

July 27, 2010
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Despite financial pressures, some organizations remain committed to leadership training.
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With a Sour Economy, Psychiatrists Are in Demand

July 6, 2010
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More than half of all psychiatrists are 55 or older and nearing retirement age as fewer medical school graduates are showing an interest in psychiatry, according to a physician search firm.
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<i>Dear Workforce</i> Are First-Time Managers Really Better Off With Training?

June 28, 2010
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I hear a lot about managers being promoted without sufficient training. The theory is that people are pushed into management without first having the required skill sets. Anecdotally this might be true, but are there any empirical data that prove this approach is leading to a generation of underequipped managers? —Skeptical in Services, Charlotte, North Carolina
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Senator Scales Back COBRA Subsidy Extension Plan

June 23, 2010
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Republicans and some fiscally conservative Democrats oppose the broader bill because it would add to the federal deficit.
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