I am searching for examples of measures that can show the “mission impact” of training for employees that provide administrative support. As an example, if the training is for finance managers at an organization that focuses on biomedical research, what metrics would likely demonstrate how the training received affects the organization’s research?
— Mission Impossible or Not, Raleigh, North Carolina
Our company soon must replace a number of senior-level boomers nearing retirement. How do we develop younger high potentials to take over as senior executives? Does it take a different approach than we used in years past?
— Our Future Is Our Past, senior organizational development officer, financial services, Gaithersburg, Maryland
How do I convince my supervisors why they need to be accountable for employee development? Some of them get it, but others seem to view this as an increased responsibility that belongs to the HR function. What training resources could I use to make the case?
— Not Persuasive, staff coordinator, health care, Colorado Springs, Colorado
While we continue to experiment with live interactive virtual learning for widely dispersed participants, I’ve had some thoughts about when a live class experience matters.Read More
MOOCs haven’t yet hit the mainstream, but they could herald a shift in how employees acquire new skills.Read More
Chief learning officer, U.S. Defense Department’s U.S. Strategic Command, Omaha, NebraskaRead More
We want to conduct cross-training sessions to help some employees acquire new skills. We also have employees that already perform these tasks and don't want them thinking our cross-training is a reflection on their performance. How should we handle this to make sure everyone's on the same page? Is there a better alternative?
—Don't Want Hurt Feelings, HR manager, finance/insurance/real estate, Grand Cayman
A 16-week academy for leaders holds key to future growth, company officials say.Read More
The opening session scheduled for Sunday, June 16, also features journalist and CNN host Fareed Zakaria.Read More
Dealerships that pay for technicians to attend the tool-maker's school may receive higher reimbursement levels, though maintaining quality of service and reputation primarily drive participation. Read More