RSS icon

Top Stories

Employee Career Development

Is There a Meaningful Distinction Between Workforce Planning and Succession Planning?

May 1, 2012
Comments (0)
What is the difference between workforce planning and succession planning? —Perplexed Recruitment Specialist, government, Hamilton, Ontario
Read More

Selling Women's Shoes—a Guide to Culture Change at Work

March 19, 2012
Comments (0)
You can't bring secret shoppers into your workplace to test how well managers and supervisors are following the rules—at least not unless you want to completely destroy workplace relationships.
Read More

Curbing Wasteful Compliance Training

February 22, 2012
Comments (0)
I’m writing this blog as I sit in a cavernous auditorium with 14 other Georgia attorneys. The lawyer in front of me is doing a crossword puzzle; the lawyer to his left is scanning her Kindle Fire. Several are sending emails; one’s reading a crime novel, another, a newspaper. One is soundly asleep.
Read More

Well-Trained Managers Can Curb Attrition

February 20, 2012
Comments (0)
It may not always be a straight-line connection, but managers exert great influence on whether top performers stay or go.
Read More

Getting to the Heart of Retention

February 20, 2012
Comments (0)
It's logical to conclude that poor managers are at the heart of the problem, says Richard Finnegan, co-founder of the Retention Institute and author of Rethinking Retention in Good Times and Bad.
Read More

How Do We Teach New Supervisors That It's OK to Be Assertive?

February 15, 2012
Comments (0)
I am a new supervisor really struggling with what seems like a simple problem. How do I suggest assertiveness training to other new managers without coming across as demeaning? I want to make it part of annual reviews, but am not sure this is the best approach. —My Tongue Is Tied, product administrator, services, Seal Beach, California
Read More

What Best Practices Do Organizations Use to Retain Contact-Center Staff?

January 17, 2012
Comments (0)
What is the secret to curbing chronic churn in our call center? —Answering the Call, training manager, health and fitness, Florida
Read More

2011 WINNER: Managing Change—City of Peoria, Arizona

December 1, 2011
Comments (0)
For creating a registered apprenticeship program to develop talent in-house, the city of Peoria, Arizona, is the 2011 winner of the Optimas Award for Managing Change.
Read More

2011 WINNER: Corporate Citizenship—Infosys BPO

December 1, 2011
Comments (0)
For its efforts in Egypt, Infosys BPO is the 2011 winner of the Optimas Award for Corporate Citizenship.
Read More