What is the difference between workforce planning and succession planning?
—Perplexed Recruitment Specialist, government, Hamilton, Ontario
You can't bring secret shoppers into your workplace to test how well managers and supervisors are following the rules—at least not unless you want to completely destroy workplace relationships.Read More
I’m writing this blog as I sit in a cavernous auditorium with 14 other Georgia attorneys. The lawyer in front of me is doing a crossword puzzle; the lawyer to his left is scanning her Kindle Fire. Several are sending emails; one’s reading a crime novel, another, a newspaper. One is soundly asleep.
It may not always be a straight-line connection, but managers exert great influence on whether top performers stay or go.
It's logical to conclude that poor managers are at the heart of the problem, says Richard Finnegan, co-founder of the Retention Institute and author of Rethinking Retention in Good Times and Bad.Read More
I am a new supervisor really struggling with what seems like a simple problem. How do I suggest assertiveness training to other new managers without coming across as demeaning? I want to make it part of annual reviews, but am not sure this is the best approach.
—My Tongue Is Tied, product administrator, services, Seal Beach, California
Developing ideas is a 24/7 hobby for them, which might explain why they enjoy one another's company so much.
What is the secret to curbing chronic churn in our call center?
—Answering the Call, training manager, health and fitness, Florida
For creating a registered apprenticeship program to develop talent in-house, the city of Peoria, Arizona, is the 2011 winner of the Optimas Award for Managing Change. Read More
For its efforts in Egypt, Infosys BPO is the 2011 winner of the Optimas Award for Corporate Citizenship.Read More