RSS icon

Top Stories

Employee Career Development

What Best Practices Do Organizations Use to Retain Contact-Center Staff?

January 17, 2012
Comments (0)
What is the secret to curbing chronic churn in our call center? —Answering the Call, training manager, health and fitness, Florida
Read More

2011 WINNER: Managing Change—City of Peoria, Arizona

December 1, 2011
Comments (0)
For creating a registered apprenticeship program to develop talent in-house, the city of Peoria, Arizona, is the 2011 winner of the Optimas Award for Managing Change.
Read More

2011 WINNER: Corporate Citizenship—Infosys BPO

December 1, 2011
Comments (0)
For its efforts in Egypt, Infosys BPO is the 2011 winner of the Optimas Award for Corporate Citizenship.
Read More

Ready for the Next New Deal?

November 29, 2011
Comments (0)
Don't be surprised if the U.S. decides to launch the Next New Deal in the next few years. And if it does, will your company be prepared for a tighter labor market and renewed growth?
Read More

How Do We Sustain High Motivation?

November 29, 2011
Comments (0)
What strategies are effective for ensuring employees remain motivated during the recession (critical since companies are asking them to do more work with fewer resources)? —Bad Feeling Coming On, software services, California
Read More

How Do We Turn Engineers Into Managers?

November 29, 2011
Comments (0)
We have terrific engineers who are highly skilled and highly motivated. When it comes to leadership, however, most do a lousy job making the transition. This is despite the fact that we offer established leadership programs. Is there anything we can do differently? —Engineering a change, organizational development specialist, manufacturing, North Carolina
Read More

Hewlett-Packard's Sales Job

October 24, 2011
Comments (0)
In 2010, Hewlett-Packard Co. launched HP Sales University on its campus in Plano, Texas, far from its Silicon Valley headquarters. The purpose: develop core business skills and collaboration among its top salespeople.
Read More

Six Sales Force Pitfalls

October 24, 2011
Comments (0)

Dear Workforce Are Training Departments Becoming Obsolete?

September 27, 2011
Comments (0)
I work in the training and development department of a company that competes in the cellular phone industry. Each of our departments has very specific tasks and functions. That got me to wondering: Are training departments becoming obsolete in today's specialized companies?
Read More

Retaining Young Talent Won’t Be Easy

September 16, 2011
Comments (0)
Employers can expect a struggle trying to keep young talent for the long haul, as 61 percent of survey participants say they will stay at their first job for less than three years.
Read More