What is the secret to curbing chronic churn in our call center?
—Answering the Call, training manager, health and fitness, Florida
For creating a registered apprenticeship program to develop talent in-house, the city of Peoria, Arizona, is the 2011 winner of the Optimas Award for Managing Change. Read More
For its efforts in Egypt, Infosys BPO is the 2011 winner of the Optimas Award for Corporate Citizenship.Read More
Don't be surprised if the U.S. decides to launch the Next New Deal in the next few years. And if it does, will your company be prepared for a tighter labor market and renewed growth?Read More
What strategies are effective for ensuring employees remain motivated during the recession (critical since companies are asking them to do more work with fewer resources)?
—Bad Feeling Coming On, software services, California
We have terrific engineers who are highly skilled and highly motivated. When it comes to leadership, however, most do a lousy job making the transition. This is despite the fact that we offer established leadership programs. Is there anything we can do differently?
—Engineering a change, organizational development specialist, manufacturing, North CarolinaRead More
In 2010, Hewlett-Packard Co. launched HP Sales University on its campus in Plano, Texas, far from its Silicon Valley headquarters. The purpose: develop core business skills and collaboration among its top salespeople.Read More
I work in the training and development department of a company that competes in the cellular phone industry. Each of our departments has very specific tasks and functions. That got me to wondering: Are training departments becoming obsolete in today's specialized companies?Read More
Employers can expect a struggle trying to keep young talent for the long haul, as 61 percent of survey participants say they will stay at their first job for less than three years.Read More