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Management Skills and Development

How Do We Rebuild Trust Between Employers and Managers?

June 5, 2012
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We have a department that has gone through many changes and managers during the past five years. The level of trust in the department from employees to managers is at an all-time low. This has led to miscommunication, lower productivity and workers' compensation issues. How do we open up the lines of communication and clear the air? —Choking on Mistrust, human resources manager, hospitality, Honolulu
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Matchmaker, Matchmaker, Make Me a Mentor Match

May 16, 2012
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Covance Inc. is among the companies using software to help employees and mentors connect. The program Mentor Scout enables pairings based on mutual professional interests.
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How Do We Get Managers to Loosen Control Over Employees?

May 15, 2012
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Rather than enabling our employees to innovate, our management tends to stand in their way. They would rather exert tightfisted control over employees. This makes for a work environment that isn't conducive for strategic innovation—we are unable to keep enthusiastic and talented people. How can I persuade management to drop its hierarchical approach so that employees are encouraged to initiate projects that help the company? —Stifled, human resources officer, finance/insurance/real estate, Katmandu, Nepal
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Should We Dispatch With Annual Performance Reviews?

May 15, 2012
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What are the alternatives if we scrap the annual performance review? —Torn in HR, warehouse/ distribution, Virginia Beach, Virginia
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What Do We Do About Managers Who Snoop on Employees?

April 18, 2012
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Our company is helping to build a light-rail train line at an airport. A key objective: demonstrating on-time performance and service, even before trains are put into operation. We required our employees to clock in and out of work as a way of maintaining schedules, but the process generated complaints. Employees say we use it to snoop, and some managers have in fact used the clock time to discipline employees. How can we better manage the process and the communication? —Uh-Oh, HR Generalist, transportation, Southeastern U.S.
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What Does Engagement Really Mean?

April 4, 2012
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How should we define employee engagement? Is it more than good morale and camaraderie? —In Search of Meaning, senior leader, hospitality, Ho Chi Minh City, Vietnam
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Collaboration Myth-Buster

February 23, 2012
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In thinking about how to help groups think better, beware of ‘groupthink'.
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Curbing Wasteful Compliance Training

February 22, 2012
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I’m writing this blog as I sit in a cavernous auditorium with 14 other Georgia attorneys. The lawyer in front of me is doing a crossword puzzle; the lawyer to his left is scanning her Kindle Fire. Several are sending emails; one’s reading a crime novel, another, a newspaper. One is soundly asleep.
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How Do We Persuade Software Developers to Keep Their Skills Up to Date?

February 15, 2012
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We have terrific software programmers who are technically proficient. Most show little interest in professional development beyond writing more code. How could we get their attention? —Cracking the Code, team leader, software/services, Andover, Massachusetts
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How Do We Teach New Supervisors That It's OK to Be Assertive?

February 15, 2012
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I am a new supervisor really struggling with what seems like a simple problem. How do I suggest assertiveness training to other new managers without coming across as demeaning? I want to make it part of annual reviews, but am not sure this is the best approach. —My Tongue Is Tied, product administrator, services, Seal Beach, California
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