What should we do when an otherwise strong and productive manager resists coaching?
—Behind the Scenes, health care, Charlotte, North Carolina
Imagine my delight when I found out over the holidays that my daughter was promoted into management. Like any good father, dear old Dad was more than happy to impart his years of experience from the managerial front lines.
We want our managers to play an active role in promoting greater multicultural diversity among our workforce. How might this magnify the challenges they already face in motivating their employees? What obstacles/resistance should they expect, and how could we train them to answer those objections?
—Proceeding, but With Caution, agency diversity manager, government, Phoenix
Business results were 21 percent higher among organizations whose senior leaders ‘very frequently' make an effort to coach others, according to the Bersin & Associates study.Read More
For its retention effort with a clear bottom-line boost, NetApp is the 2011 winner of the Optimas Award for Financial Impact.Read More
What steps do we take to develop an effective executive-selection process?
—Changes at the Top, Director of Staffing and Selection, St. Louis
How do we get managers to attend training sessions that are expensive and feature well-known trainers? The general attitude seems to be that they are 'above' the training.
—Irked in Administration, Government, Kingston, Jamaica
What is the best starting point when conducting job analyses? We have a number of jobs to examine in our 1,000-employee organization, and don't want to spin our wheels. Is there a top five do's and don'ts list or something similar to help us plan?
Rather than enabling our employees to innovate, our management tends to stand in their way. They would rather exert tight-fisted control over employees. This makes for a work environment that isn't conducive for strategic innovation; we are unable to keep enthusiastic and talented people. How could I persuade management to drop its hierarchical approach so that employees are encouraged to initiate projects that help the company?Read More