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Performance Management

How Do We Develop Key Performance Indicators?

July 10, 2013
I lead the HR department of a company with between 30 and 40 employees. Due to our size, we in HR are generalists whose job duties include training, compensation and recruitment. We don't have specialized roles, but I have been asked to develop key performance indicators, or KPIs, for our employees in sales and accounting. This is the first time I've tackled this subject. Any advice on how I should start? —Lost in Limbo, finance/insurance/real estate, Cairo, Egypt
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Lars Living Large

June 7, 2013
If you're done with the people-management realm, thanks for the memories, Lars. If not, I look forward to your next act.
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How Do We Get Managers To Embrace Difficult Conversations?

March 20, 2013
How do we make our managers better at having difficult conversations with our employees? Sometimes it seems easier for them to gloss over tough topics rather than engage employees in discussion and uncover problem area. How do we convince them to probe below the surface without interrogating employees? We'd prefer to avoid mandating it as part of a manager's performance reviews. —Touchy Subject, executive assistant, health care, Sydney, Australia
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February 19, 2013
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