This case presents an excellent opportunity to settle this important issue.Read More
Much like fishing, in dealing with marginally performing workers, employers must know when to fish and when to call it a day. And, much like our ship's captain, you usually don't quit at the first sign of failure.Read More
Even with the best-designed programs, companies face challenges in making incentive and merit-pay programs effective in today's economy.
The practices can be time-consuming and arduous to implement, but the time taken to focus on talent management has paid off in ConnectiCare's overall success, an executive says.
What are the alternatives if we scrap the annual performance review?
—Torn in HR, warehouse/ distribution, Virginia Beach, Virginia
Our company is helping to build a light-rail train line at an airport. A key objective: demonstrating on-time performance and service, even before trains are put into operation. We required our employees to clock in and out of work as a way of maintaining schedules, but the process generated complaints. Employees say we use it to snoop, and some managers have in fact used the clock time to discipline employees. How can we better manage the process and the communication?
—Uh-Oh, HR Generalist, transportation, Southeastern U.S.
Your organization is not a hockey team, but there is a lesson to learn from Peter Laviolette. If you have your employees' backs, they will reciprocate.Read More
How should we define employee engagement? Is it more than good morale and camaraderie?
—In Search of Meaning, senior leader, hospitality, Ho Chi Minh City, VietnamRead More
As part of our 90th anniversary, Workforce Management is talking to some of the people and organizations that helped influence today's workplace. In this installment, Workforce Management senior editor Ed Frauenheim speaks with Jim Quigley, a senior partner at Deloitte and the former CEO of Deloitte Touche Tohmatsu, about both the way accounting firms came to excel as great places to work and his new book about leadership, "As One."Read More
The Golden State Warriors pro basketball team is about the last place you'd expect to find lessons about smart workforce management. But despite years of lackluster performance and a losing record so far this season, the franchise has some surprising insights to offer. Read More