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Performance Management

Know When to Fish and When to Cut Bait

June 11, 2012
Much like fishing, in dealing with marginally performing workers, employers must know when to fish and when to call it a day. And, much like our ship's captain, you usually don't quit at the first sign of failure.
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What Do We Do About Managers Who Snoop on Employees?

April 18, 2012
Our company is helping to build a light-rail train line at an airport. A key objective: demonstrating on-time performance and service, even before trains are put into operation. We required our employees to clock in and out of work as a way of maintaining schedules, but the process generated complaints. Employees say we use it to snoop, and some managers have in fact used the clock time to discipline employees. How can we better manage the process and the communication? —Uh-Oh, HR Generalist, transportation, Southeastern U.S.
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Standing Up for Your Employees

April 12, 2012
Your organization is not a hockey team, but there is a lesson to learn from Peter Laviolette. If you have your employees' backs, they will reciprocate.
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What Does Engagement Really Mean?

April 4, 2012
How should we define employee engagement? Is it more than good morale and camaraderie? —In Search of Meaning, senior leader, hospitality, Ho Chi Minh City, Vietnam
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The ‘Secret Sauce' of Leadership: An Interview With Jim Quigley

March 7, 2012
As part of our 90th anniversary, Workforce Management is talking to some of the people and organizations that helped influence today's workplace. In this installment, Workforce Management senior editor Ed Frauenheim speaks with Jim Quigley, a senior partner at Deloitte and the former CEO of Deloitte Touche Tohmatsu, about both the way accounting firms came to excel as great places to work and his new book about leadership, "As One."
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Warriors Show a Bit of Workforce Wisdom

March 7, 2012
The Golden State Warriors pro basketball team is about the last place you'd expect to find lessons about smart workforce management. But despite years of lackluster performance and a losing record so far this season, the franchise has some surprising insights to offer.
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