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Compensation Design and Communication

Skill-based Pay Program Improves Customer Service

June 1, 1993
To encourage field technicians at Northern Telecom to keep their skill levels current and to adequately compensate them for increasing skill levels, Northern Telecom created Fast Forward , a true pay-for-skills program. The only way to receive an increase in base pay is through the attainment of new skills.
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Master the Compensation Maze

June 1, 1993
In an age where quality of products and services depends on how well individuals perform, narrowly defined job descriptions and pay scales no longer are working. That's why HR professionals are making tremendous changes in the way they evaluate and compensate employees.
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