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Values

Wayward at Safeway

November 9, 2011
The supermarket chain's recent 15 minutes of infamy over stolen sandwiches is a reminder that policies and training have to stress common sense as much as compliance.
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Foul-ups Trump Safeguards in UBS Scandal

September 27, 2011
In the aftermath of such blatantly avoidable foul-ups, can you recall a single instance when outside analysts concluded that systems and processes had not been put in place or learning had not been delivered? I can't. It's the failure to act in line with all of these safeguards that's the issue.
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