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Values

Wayward at Safeway

November 9, 2011
The supermarket chain's recent 15 minutes of infamy over stolen sandwiches is a reminder that policies and training have to stress common sense as much as compliance.
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Foul-ups Trump Safeguards in UBS Scandal

September 27, 2011
In the aftermath of such blatantly avoidable foul-ups, can you recall a single instance when outside analysts concluded that systems and processes had not been put in place or learning had not been delivered? I can't. It's the failure to act in line with all of these safeguards that's the issue.
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Phony Open Doors Lead to Naked Emperors

September 23, 2011
The Corporate Executive Board found that among the 12 key indicators it tracks in its “cultural diagnostic” of companies, the one that is most strongly correlated with 10-year total shareholder return is employee comfort with speaking up.
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