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Change Management

1999 General Excellence Optimas Award Profile Sears, Roebuck & Co.

March 1, 1999
As recently as 1992, the retail giant lost $3.9 billion and faced crippling competition from upstart retailers. Today, the company is earning record profits and is worth billions more than it was. HR has been a key player in making it happen, through employee training, change management, transformed compensation plans, and a landmark tool that's helped prove the correlation between employee satisfaction and profits.
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