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Change Management

<i>Dear Workforce</i> How Do We Sensitively Let Go of a Longtime Employee

May 17, 2010
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I have a part-time employee with limited skills, time and ambition. This job is the sole support for herself and her 3-year-old child. I have the opportunity to hire someone who could work more hours, and who also is likely to be much more effective in the position. I don’t have a need or budget for both employees. How do I let go of Employee No. 1, knowing how devastating this would be to her personal situation and given the fact that she has never had a poor evaluation?
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<i>Dear Workforce</i> How Do We Drive Behavior Change Among Our Veterans?

April 13, 2010
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We have a segment of veteran employees who are used to doing things a certain way. This poses a conflict with newer employees, especially as we try to build a more nimble and service-focused organization. How can we change the behaviors of our seasoned workers without alienating them? We have tried using them as mentors, but that has resulted in teaching newcomers to do things “the way they have always been done.”
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Continuous Screening May Create Issues for Employers

February 25, 2010
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If candidate demonstrates a track record of performance before joining the organization, and demonstrates continued performance, continued screening is unnecessary.
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Making a Case for Hiring Bars

February 25, 2010
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Experts agree that the EEOC and the federal courts will soon require the evidence-based screening and hiring policies. Hiring bars for people with criminal records must be grounded in substantive research on the actual risk of recidivism.
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Special Report on Background CheckingBurden of Proof

February 25, 2010
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Employers will soon be asked to provide empirical evidence for screening and hiring practices based on assumptions about workplace criminality—but they’ll be hard-pressed to find it.
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Small Firms Face Spiking Health Care Premiums

February 22, 2010
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In a fall 2009 survey by consulting company Mercer, small companies employing 10 to 499 people expected to see an average health care cost increase of 9.5 percent based on their projections. Actual increases have been more than that, observers say.
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Health of UAWs New Voluntary Employee Beneficiary Association Is in Question

February 22, 2010
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With little fanfare January 1, the United Auto Workers’ health plan for retirees—called the UAW Retiree Medical Benefits Trust—opened its doors. How long it remains in operation is a question, however.
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How Costco Does Succession Planning

February 3, 2010
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Tips and Best Practices Using Social Media to Support Change

January 27, 2010
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Employers ignore social media at their own peril, especially during times of change. Social media comes with risks but also with great reward. Here are six best practices for using social media in change management.
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Social Media Transforming the Way Companies Communicate Change

January 27, 2010
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Commentary: Social media is altering the way that companies communicate information on layoffs, mergers and other large-scale changes to business. Once, the changed script could be tailored and managed from the top down, but not anymore. Here are several real-world examples of how organizations used social media to manage their change processes.
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