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Change Management

Employer Health Plan Share Falls for Individuals

November 4, 2009
Employees with individual coverage in consumer-driven health plans are seeing their employers’ contributions decline while those with family coverage are seeing contributions increase, according to a new survey.
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High-touch vs. High-tech

September 25, 2009
While both Zappos and Amazon win praise for their customer service, their approaches to it couldn’t be more different.
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