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Change Management

When HR IT Goes Bad

December 31, 2008
Unfortunately for the Los Angeles Unified School District, almost anything that could go wrong with its human resources payroll system upgrade did, leading to millions of dollars in overpayments and underpayments to teachers and other employees and ultimately a financial settlement from its HR IT contractor. Here’s how to avoid such an experience.
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Spam Comes to VoIP

December 2, 2008
In the world of Voice over Internet Protocol phone systems, spam is called ‘spit,’ and it can make a mess out of a company’s system.
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