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Total Quality Management

Fast-Tracking Culture Change

September 18, 2003
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Vanguard's Rich Luzzi says "We are creating better leaders" through the Six Sigma program.
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Building Frameworks for Six Sigma Success

May 2, 2003
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Trendy quality initiatives usually fade before they can turn a profit. Six Sigma is different, say three companies that have trained employees to use this system of process improvement.
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<i>Dear Workforce</i> How Do We Implement TQM

August 15, 2001
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The challenge is getting beyond platitudes to applying practices that transform your corporate culture.
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Putting Management Controls in Place

March 18, 2001
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A well designed and operating management control team can provide assurance that an organization will reach its long-term and daily objectives.
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How to Cut Down on Fraud

November 13, 1998
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How to Cut Down on Fraud
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1998 Financial Impact Optimas Award Profile Trident Precision Manufacturing Inc.

February 1, 1998
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By focusing on employees first, management at Trident saw the product get better. That change resulted in improved quality (no more “We make it nice because we make it twice”), quadruple the annual revenue, and reduced turnover.
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The Quality Journey Is Worth the Trouble

February 1, 1998
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Workforce talked with Joe Miran, vice president of operations with responsibility for HR at Trident Precision Manufacturing Inc.
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There's No Place Like Plano

September 1, 1997
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Most organizations initiate quality movements because of a crisis. Plano, Texas-the fifth fastest growing city in the nation-simply wanted to be better. Here, the city's quality manager tells why.
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Beat the Benchmarking Blues

November 1, 1995
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Although benchmarking is a powerful tool for achieving organizational change, it's not always as simple or straightforward as it seems.
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Goodyear Doesn't Tire of Benchmarking

November 1, 1995
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Goodyear not only improved the specific HR practices it re-examined, but learned a more fundamental lesson about benchmarking.
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