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Total Quality Management

Discover Best Practices Through Benchmarking

November 1, 1995
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Benchmarking is more than a buzzword. In fact, 70% of Fortune 500 companies use it to reinforce their own philosophy of continuous change and improvement. Learn how HR can use this tool to improve its practices.
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Best Practices Code of Conduct

November 1, 1995
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The International Benchmarking Clearinghouse of the American Productivity and Quality Center in Houston offers the following advice on how to engage in best practices studies ethically and effectively.
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1994 Managing Change Optimas Award ProfileBRL.L. Bean Inc

July 1, 1995
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The company's fabled customer service masked work flow and process problems. To remedy the situation, L.L. Bean engaged in a total quality management system. Rather than focus on product improvement, however, the Bean effort focused on employee developmen
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1995 Partnership Optimas Award Profile Intel Corporation

April 1, 1995
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Intel managers taught quality management to administrators of an Arizona school in exchange for involvement in shaping the curriculum to help develop the workforce of the future.
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Change Alters Paths to Improvement

April 1, 1994
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A Coca-Cola syrup plant has struggled to implement a continuous improvement process despite several setbacks-but it has a happy ending.
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Granite Rock Co.'s Nine Corporate Objectives

April 1, 1994
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Granite Rock Co.'s Nine Corporate Objectives
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1994 Competitive Advantage Optimas Award Profile Granite Rock Co.

April 1, 1994
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Employee development keyed to quality and service have helped the company boost its on-time delivery rate, improved quality to the point that there are only 3.4 errors per million chance to error, and driven revenue per employee to 30% above industry national average.
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Employee Involvement Makes TQM Work

October 1, 1993
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Many TQM programs fail, and others don't reach their potential because employees aren't involved. Without employee involvement, even the best quality program is bound to fail.
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Change Keeps TQM Programs Thriving

October 1, 1993
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To sustain the long-term success of TQM efforts, HR must reinvent and rejuvenate its quality programs through partnerships within the organization, communication with employees and self-monitoring.
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Well-designed HR Policies Improve TQM Initiatives

August 1, 1993
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Quality happens when you are people-focused. In other words, quality is a result of well-designed HR policies, not the motivator for them.
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