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Total Quality Management

Coca-Cola Learns from Its Training Mistakes

August 1, 1993
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Coca-Cola USA launched its quality effort with a massive top-down training effort, in which all workers learned about the tools of continuous quality improvement.
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Communicating TQM to Small Groups Improves Understanding

August 1, 1993
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If the management team wants to pursue continuous quality improvement, communication must be a closed loop not only with customers, but with employees as well.
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Quality Within the HR Function

August 1, 1993
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Here are some quality principles that human resources must follow.
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Recognition Can Bolster Quality Efforts

August 1, 1993
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There are no guidelines attached to the recognition process. The main objective is to simply encourage employees and recognize others when and where it is appropriate.
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HR Is One Pillar of the Baldrige Award

August 1, 1993
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Baldrige judges examine how companies enable the work force to develop to its full potential. In doing so, they ask companies to describe their approaches and provide proof of positive results in various categories.
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How HR Drives TQM

August 1, 1993
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From hiring and compensation to training and performance management, every HR system influences employee performance and thus, the success or failure of a total quality initiative. Keeping HR systems aligned with quality strategies will be the HR challenge of the next decade.
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A Quality Program Transforms Saco Defense

May 1, 1993
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When the government shut down Saco Defense Inc. because it wasn't meeting quality standards, the company fought back with a TQM program that restored quality, increased production and decreased costs.
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Keys to Starting a TQM Program

February 1, 1993
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Without careful analysis and planning, total quality programs are doomed to fail. The efforts have better odds if the mandate comes from the top and the programs are shaped by goals and action steps.
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Just Exactly What Is Total Quality Management

February 1, 1993
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Personnel Journal interviews James F. Riley Jr., senior vice president of the Juran Institute Inc.
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