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Total Quality Management

How HR Drives TQM

August 1, 1993
From hiring and compensation to training and performance management, every HR system influences employee performance and thus, the success or failure of a total quality initiative. Keeping HR systems aligned with quality strategies will be the HR challenge of the next decade.
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Keys to Starting a TQM Program

February 1, 1993
Without careful analysis and planning, total quality programs are doomed to fail. The efforts have better odds if the mandate comes from the top and the programs are shaped by goals and action steps.
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