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Keeping Spirits Up When Times Are Down

August 1, 1996
A lack of employee spirit can impact the bottom line. You can raise enthusiasm with gimmicks, but this won't last long. Or, you can bring about true changes in employee morale by providing clear objectives, good leaders and a listening ear.
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America Online Boots Up for Hypergrowth

December 1, 1995
As the number of cybernauts increases, companies that offer commercial online access are expanding faster than a mouse click. Learn how AOL recruits and trains its employees to provide instant customer service for its new electronic community.
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