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Reengineering

Union Pacific's Recruiting Overhaul On the Right Track

March 1, 2004
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The 142-year-old railroad was stuck in the manila-folder era. It revamped its entire recruiting process, making life easier for everyone and saving more than $3.3 million.
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Ten Things You Can Do to Improve Federal Hiring

February 18, 2004
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A memo from Kay Cole James of the U.S. Office of Personnel Management. Says James, "These ten things will make a difference in our ability as a team to get the right people in the right jobs at the right time."
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Sun Trust Bank Combines 28 Recruiting and Screening Systems into One

November 6, 2003
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SunTrust combined 28 recruiting and screening systems into one with a minimum of chaos and a maximum of teamwork. It saved money, got better candidates and won SunTrust the Optimas Award for service.
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Unifying American Standard

May 2, 2003
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When Larry Costello joined American Standard, the company's three businesses were operating independently and inconsistently. His challenge: to build a new unified company-wide HR department from the ground up.
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A Black Hole in Corporate Communication

April 2, 2003
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Shari Caudron contemplates the cosmic connections between physics, cryptic messages from management, and the black hole of fear that opens up in the absence of real information.
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Unite or Die

January 30, 2003
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If bankrupt United Airlines is going to survive, CEO Glenn F. Tilton will have to gain the trust of a badly divided workforce and find ways to get them to work together more efficiently. It's not mission impossible: Continental emerged from two bankruptcies and is prospering.
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The Reengineering of BFDSs IT Department

January 8, 2002
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people³ helps Boston Financial Data Services find hidden strengths and new ways to attract, retain, and develop its valuable IT employees.
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The Reengineering of BFDS’s IT Department

January 8, 2002
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The Reengineering of BFDS’s IT Department
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<i>Dear Workforce</i> Why Do So Many Companies Restructure

November 21, 2001
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Cost and competitive strengths are often cited, but new generations of leaders may not be immediately recognized within an organization.
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Create Great Customer Service

February 28, 2001
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The NY Department of Civil Service's transformation of a bloated, unworkable bureaucracy focused on flexibility, efficiency, recruiting, and innovation.
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