Absenteeism in a call center has more to do with environment, management practices and workforce culture, rather than the size of the operation.Read More
The announcement was made across the street from the Las Vegas Convention Center where the world’s largest HR professional association is holding its 63rd annual conference from June 26 to 29.Read More
Most recently, he led the organization’s initiatives to educate HR professionals on the employment issues facing military veterans.Read More
What sort of support or advice can HR offer managers who have employees who continually go into "dock payroll" status, and have sketchy and unreliable attendance? I know there are legal implications to terminating these employees, but what efforts should we take before getting to that point?Read More
Employers are advised to review applicable state law that may afford employees the opportunity to use sick leave and other benefits to care for family members.Read More
Our financial services company recently introduced shift work for some service positions, which has led to grumbling and general discontent. For example, our service-desk positions previously were 8 a.m.-5 p.m. jobs, but business needs warranted going to a 24/5 schedule. We are concerned about a drop in morale, along with the attendant productivity drops. We tried to roll this out gradually, giving service people time to adjust and informing them of the change through group meetings and one on one. Still, morale is at a new low since we began the shift-work schedule. How could we have missed on this so badly? And how can we repair the damage?
—Sinking Fast, manager, finance/insurance/real estate, Johannesburg, South Africa
Some worked extra hours before Christmas; others gave notice the day after the election that they wanted to be present for President Barack Obama’s inauguration.Read More