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<i>Dear Workforce</i> How Can Our Managers Combat Chronic Lateness?

August 17, 2010
What sort of support or advice can HR offer managers who have employees who continually go into "dock payroll" status, and have sketchy and unreliable attendance? I know there are legal implications to terminating these employees, but what efforts should we take before getting to that point?
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<i>Dear Workforce</i> Shift Work Is Harming Morale. How Do We Make Amends?

September 27, 2009
Our financial services company recently introduced shift work for some service positions, which has led to grumbling and general discontent. For example, our service-desk positions previously were 8 a.m.-5 p.m. jobs, but business needs warranted going to a 24/5 schedule. We are concerned about a drop in morale, along with the attendant productivity drops. We tried to roll this out gradually, giving service people time to adjust and informing them of the change through group meetings and one on one. Still, morale is at a new low since we began the shift-work schedule. How could we have missed on this so badly? And how can we repair the damage? —Sinking Fast, manager, finance/insurance/real estate, Johannesburg, South Africa
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