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Basic Skills Training

Training Cost Repayment Policy Approved

January 21, 2011
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Training repayment policies may be permissible under the FLSA as long as employees are paid at least the minimum wage for all hours worked in their final workweek.
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Firms Offering Finance Classes to Employees to Allay Anxiety

December 10, 2010
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Employers like McLeod Health in South Carolina realize that their workers' financial worries are spilling into the workplace, hurting productivity and increasing absenteeism.
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ASTD Study Training Spending Drops but Each Learner Gets More

November 12, 2010
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Training budgets shrank slightly in 2009 as companies zeroed in on efficiency and high-value learning, ASTD report finds.
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Verizon Wireless Gets a Strong Signal on Tuition Reimbursement

October 25, 2010
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In measuring the bottom-line impact of its tuition assistance program, Verizon Wireless stands out from most companies.
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Learning by Degrees

October 25, 2010
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Tuition assistance benefits typically have not been assessed for their bottom line impact. But some see the programs as vital to employee development and retention.
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Recruiters Look to Be Big Man on Campus

October 15, 2010
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Employers try to put the best face on their organization as they recruit on campus this fall in search of fresh talent.
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Making the Call for Themselves

August 13, 2010
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American Express revamps its people management approach and gives call center representatives more latitude as part of a quest to upgrade customer service.
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Myriad Avenues to Stellar Service

August 13, 2010
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Retailer Zappos.com, for example, insists that workers embody its zany, performance-oriented culture.
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When Overnight Isn't Fast Enough

August 13, 2010
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In the new era of customer service at American Express, even an overnight delivery can be too slow.
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Can Training Change Lifestyles

June 20, 2010
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Some companies with nonstandard work shifts are trying to help employees cope with challenges such as juggling job and family obligations.
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