The owner of our small company thinks he is the world’s best salesman, but we cringe when he goes out on the road, because the feedback from our customers is always so negative. He seems to come across as arrogant, which turns off the customers with whom our regular sales force has already established a good relationship.
We have to do damage control when he makes these visits, sometimes even warning customers in advance when he’s planning to come their way.
He is a very intelligent man, and knows more about our products than anybody, but his style is just too abrasive.
How do you tell your boss that something that he’s proud of is actually hurting the company rather than helping? I personally cannot imagine asking him not to call on any more customers because they don’t like him.
The Engineering Society of Detroit is teaming up with AVL and Michigan Technological University to offer a course to help up to 100 automotive engineers prepare for the shift to hybrid vehicle technologies.Read More
I am an HR manager of a manufacturing giant in China with a workforce of nearly 30,000 employees. Our workforce is composed of people from many different provinces. Sometimes, people of the same province form peer groups in their departments. The upside: They tend to be highly motivated and possess a positive work attitude. The down side is they tend to become exclusive, often shunning people from other areas who join their departments. In the long run this will definitely harm the healthy development of our company. What advice is there to help me amend this critical situation?
We have come to the conclusion that our supervisors do not have the required skills to properly manage their people. We think our current supervisor tool kit (it is in the form of a folder of useful information, links to self-help modules, etc.) is not giving them the information they need (or at least maybe not in a format or layout that delivers the message). Our survey shows that 65 percent of our employees are unhappy with how they are supervised. How could we enhance the tool kit to make managers more engaging and effective? What might they need to perform their roles well?
A $12 billion, 10-year program would help community colleges improve their facilities and expand online education. It would be financed by cutting waste out of the student-loan program, according to the White House.Read More
Assurant Employee Benefits' suite of customized video games tackles weighty issues such as Assurant's financial strategies and the impact that individual employees have on success. They're a hit, with employees vying to be at the top of the leader boards.Read More
How do I design a ‘train the trainer' program? This is the first time our financial services company has done such an exercise. I have experience conducting leadership development programs at other companies, but am new to this organization and not certain where to start.
OSHA reported the worker died of asphyxiation after being knocked to the ground and trampled by a crowd of about 2,000 shoppers who were surging into the store for its 2008 ‘Blitz Friday’ pre-holiday sale.Read More
Thanks to the ubiquity of e-mail and software for seemingly every aspect of work, more business records are digital. But experts say most companies don't have adequate systems for managing them.Read More
If you are helping to develop a system or are training employees on one, here’s what experts say you need to know.Read More