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Basic Skills Training

<i>Dear Workforce</i> How Do We Raise the Issue of Coaching to Our Boorish Boss

August 31, 2009
The owner of our small company thinks he is the world’s best salesman, but we cringe when he goes out on the road, because the feedback from our customers is always so negative. He seems to come across as arrogant, which turns off the customers with whom our regular sales force has already established a good relationship. We have to do damage control when he makes these visits, sometimes even warning customers in advance when he’s planning to come their way. He is a very intelligent man, and knows more about our products than anybody, but his style is just too abrasive. How do you tell your boss that something that he’s proud of is actually hurting the company rather than helping? I personally cannot imagine asking him not to call on any more customers because they don’t like him.
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<i>Dear Workforce</i> How Do We Overcome Provincialism Among Our Workforce

August 13, 2009
I am an HR manager of a manufacturing giant in China with a workforce of nearly 30,000 employees. Our workforce is composed of people from many different provinces. Sometimes, people of the same province form peer groups in their departments. The upside: They tend to be highly motivated and possess a positive work attitude. The down side is they tend to become exclusive, often shunning people from other areas who join their departments. In the long run this will definitely harm the healthy development of our company. What advice is there to help me amend this critical situation?
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<i>Dear Workforce</i> What Role Does Training Play in Overcoming Employee Discontent With Supervisors

August 13, 2009
We have come to the conclusion that our supervisors do not have the required skills to properly manage their people. We think our current supervisor tool kit (it is in the form of a folder of useful information, links to self-help modules, etc.) is not giving them the information they need (or at least maybe not in a format or layout that delivers the message). Our survey shows that 65 percent of our employees are unhappy with how they are supervised. How could we enhance the tool kit to make managers more engaging and effective? What might they need to perform their roles well?
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Assurant Hits 'Play' for Painless Learning

June 22, 2009
Assurant Employee Benefits' suite of customized video games tackles weighty issues such as Assurant's financial strategies and the impact that individual employees have on success. They're a hit, with employees vying to be at the top of the leader boards.
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<i>Dear Workforce</i> How Do We Train Our Trainers?

June 3, 2009
How do I design a ‘train the trainer' program? This is the first time our financial services company has done such an exercise. I have experience conducting leadership development programs at other companies, but am new to this organization and not certain where to start.
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