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Basic Skills Training

Teaming Up to Better Train

May 20, 2009
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Managers at The Decc Co., a small industrial coating applicator based in Grand Rapids, Michigan, were ready to move beyond the company’s paper tracking system. But when officials started training workers in late 2008 on the new computerized system, they quickly recognized that some weren’t even comfortable manipulating the mouse.
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Special Report on Training & Development Powering Up a Hispanic Workforce

May 20, 2009
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A Florida energy company turns to local Latino talent as it grapples with an aging workforce. With Latin American immigrants a growing presence in the U.S. labor force, multicultural experts advise employers to start thinking about development programs that go well beyond basic English training.
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<i>Dear Workforce </i> How Do We Teach Our Managers to Become More Effective Communicators

May 19, 2009
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Our company is struggling to equip a new squad of managers. What is the best way to bolster their communication skills?
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Spurred by Hiring Binge, Geico Makes Training a Priority

May 14, 2009
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The car insurance company with the quirky ads hires and trains with advancement and retention in mind. New employees average two to three promotions within their first three years, and many people have been with the company for decades—including CEO Tony Nicely, who started as a clerk with in 1961.
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Training to Keep Food Safe

May 1, 2009
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The deadly salmonella outbreak linked to Peanut Corporation of America is the most recent example of the long-range impact that food-production safety processes can have on consumers. Food safety training for employees is obviously the place to start, but what’s also imperative is a culture in which all employees, from the production line to the executive suite, know the right things to do—and do them.
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Training Is an Essential Ingredient

April 16, 2009
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After a period of poor business performance, Ruby Tuesday moved swiftly to reverse the downward trend, investing heavily in the brand, the product, the places and—most important—the people, in an attempt to create ‘flawless food and service’ in a new, high-quality casual dining environment.
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Employee Misconduct and Internet Video Create PR Disaster for Domino&#8217;s Pizza

April 15, 2009
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In 24 hours a video clip of employees apparently defacing a sandwich received 760,000 views, and warrants are now out for the offending employees’ arrest. Domino’s should step up employee training, experts say.
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Schwarzenegger Announces Plan to Boost Ranks of California Health Care Workers

April 15, 2009
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The California governor has announced a $32 million public-private partnership with state educators aimed at boosting the number of health care support workers, whose ranks are far thinner than national averages.
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Diabetes Disease Management Pilot Program Yields Big Cost Savings

April 13, 2009
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The Diabetes Ten City Challenge has yielded substantial savings for employers even after they’ve waived co-payments for participants and paid for individual counseling. Patients saved money and improved in several key areas associated with the condition.
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The Power of Community

March 3, 2009
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Online communities of practice give far-flung employees a chance to network, share knowledge and communicate best practices that trainers can capture and incorporate into future learning events.
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