Our organization would like to implement cross-training in light of a large number of seasoned employees who are approaching retirement. How can we go about keeping these experienced folks on as consultants after they retire? What is the key to making this solution work?
—Training and Retaining, human resources director, services, Colton, California
We are re-evaluating our tuition-reimbursement policy. We'd like to know if other companies require departing employees to pay back company-paid tuition if they leave within a certain length of time after receiving this benefit. If so, what length of time is standard—within six months? One year? Two years? Do they require payback of the entire amount?
—Feeling Cheated, executive assistant/HR specialist, wholesale trade, Chicago
We have terrific software programmers who are technically proficient. Most show little interest in professional development beyond writing more code. How
could we get their attention?
—Cracking the Code, team leader, software/services, Andover, Massachusetts
The results from our employee survey identified three areas of concern: rewards and recognition, career advancement, and work organization/work flow. Employees are not satisfied that their pay is equal to their workload, and also complain about a lack of advancement opportunities. The issue of poor work organization/work flow pinches on the first two issues. How should we address these issues—one at a time or all at once?
—Feeling Powerless, assistant manager, manufacturing, Southeast Asia
Apple Inc.'s newest blockbuster app, called iBook Author, will allow teachers, scholars and anyone else to create their own graphically compelling audio/visual textbooks.Read More
What is the secret to curbing chronic churn in our call center?
—Answering the Call, training manager, health and fitness, Florida
A new report produced by advisory firm Bersin & Associates of Oakland, California, notes that companies replenished their training staffs and thus enabled employees to pursue career development put off during the recession.
In many instances, required tests, courses and forms proved as worthless as blank paper or, more currently, terabytes of unused storage capacity. Read More
The case involving three employees of Redwood Shores, California-based Oracle, who lived in Colorado and Arizona but also worked in California and elsewhere. The employees, classified as instructors by Oracle, trained customers to use Oracle software.Read More