I got in trouble a few times in eighth grade. I didn’t break any big rules and never, as far as I know, had anything documented on my permanent record. There’s one punishment I haven’t forgotten. I had to write a paper over a fall weekend and turn it in on time. I met the deadline, but had to miss a Pittsburgh Steelers game. That hurt. But that’s all I remember—not what I did wrong or what I learned.Read More
What is the secret to curbing chronic churn in our call center?
—Answering the Call, training manager, health and fitness, Florida
In many instances, required tests, courses and forms proved as worthless as blank paper or, more currently, terabytes of unused storage capacity. Read More
How should we use performance appraisals to determine training and
development needs for staff?
—Performance Management Newbie, HR manager,
A low pass rate on exams and high cost for study materials have HR practitioners seeking to earn their credentials questioning the blurry relationship between SHRM and HRCI.Read More