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Skills Testing and Assessment

What Is the Connection Between Self-Assessments and Employee Reviews?

April 18, 2012
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We are creating employee self-assessments and employee review documents. Should the self-assessment mirror the employee review in the questions being asked? Some folks here believe the questions ought to be identical. —Expertise, Please, accounting/human resources manager, Auburn Hills, Michigan
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Learning as Punishment—Sound Engaging?

January 18, 2012
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I got in trouble a few times in eighth grade. I didn’t break any big rules and never, as far as I know, had anything documented on my permanent record. There’s one punishment I haven’t forgotten. I had to write a paper over a fall weekend and turn it in on time. I met the deadline, but had to miss a Pittsburgh Steelers game. That hurt. But that’s all I remember—not what I did wrong or what I learned.
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What Best Practices Do Organizations Use to Retain Contact-Center Staff?

January 17, 2012
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What is the secret to curbing chronic churn in our call center? —Answering the Call, training manager, health and fitness, Florida
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Click, Click, Click Revisited: Complete That Training or No Bonus for You

December 27, 2011
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In many instances, required tests, courses and forms proved as worthless as blank paper or, more currently, terabytes of unused storage capacity.
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How Do We Correlate Performance Management and New Training?

December 14, 2011
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How should we use performance appraisals to determine training and development needs for staff? —Performance Management Newbie, HR manager, publishing/communication/advertising, Asia
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Six Sales Force Pitfalls

October 24, 2011
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Multiple Choice Unrest: HRCI-SHRM Link Leaves Many Stumped

September 16, 2011
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A low pass rate on exams and high cost for study materials have HR practitioners seeking to earn their credentials questioning the blurry relationship between SHRM and HRCI.
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