In 2010, Hewlett-Packard Co. launched HP Sales University on its campus in Plano, Texas, far from its Silicon Valley headquarters. The purpose: develop core business skills and collaboration among its top salespeople.Read More
I work in the training and development department of a company that competes in the cellular phone industry. Each of our departments has very specific tasks and functions. That got me to wondering: Are training departments becoming obsolete in today's specialized companies?Read More
How can I encourage or motivate my staff to pay attention to detail—without it sounding like a threat, order or demand? Or alternatively, is that the best way to quickly establish control in this matter?
—They Misunderstand Me, manager, health care, location undisclosedRead More
We run a series of parking garages in urban areas across the United States. Recently our company promoted a handful of employees to supervisor positions. Now we are seeking ways to give them the necessary training to ease their transition. What are suggestions on training programs and/or training strategies?Read More
I hear a lot about managers being promoted without sufficient training. The theory is that people are pushed into management without first having the required skill sets. Anecdotally this might be true, but are there any empirical data that prove this approach is leading to a generation of underequipped managers?
—Skeptical in Services, Charlotte, North CarolinaRead More