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<i>Dear Workforce</i> How Do We Get People to Focus on Details?

September 13, 2011
How can I encourage or motivate my staff to pay attention to detail—without it sounding like a threat, order or demand? Or alternatively, is that the best way to quickly establish control in this matter? —They Misunderstand Me, manager, health care, location undisclosed
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<i>Dear Workforce</i> Are First-Time Managers Really Better Off With Training?

June 28, 2010
I hear a lot about managers being promoted without sufficient training. The theory is that people are pushed into management without first having the required skill sets. Anecdotally this might be true, but are there any empirical data that prove this approach is leading to a generation of underequipped managers? —Skeptical in Services, Charlotte, North Carolina
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