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Employee Communication

How Should We Conduct a Cross-Training Session?

June 19, 2013
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We want to conduct cross-training sessions to help some employees acquire new skills. We also have employees that already perform these tasks and don't want them thinking our cross-training is a reflection on their performance. How should we handle this to make sure everyone's on the same page? Is there a better alternative? —Don't Want Hurt Feelings, HR manager, finance/insurance/real estate, Grand Cayman
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How Do I Respond to Employee Concerns About SWOT Analysis?

June 19, 2013
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Some ideas have been presented by management to help employees identify areas of essential skills. One idea is to have employees complete a SWOT analysis. But employees have expressed a range of concerns about SWOT, including: • Since I'm already doing more with less, when do I find time to complete the SWOT worksheet? • If I identify threats, how will I be perceived by management? • Since we have limited funds and can't give raises, how could we capitalize on opportunities that emerge from the analysis? • Will I be considered a narcissist by management if I list things I do well? • How do I list my strengths when I'm not even sure what they are? —Can't Swat These Worries Away, OD director, government, Panama City, Florida
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Part of Boston Consulting Group's Success Comes From Looking Out for Its Workers

February 20, 2013
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Boston Consulting Group ranked No. 4 on Fortune's Best Companies list for its emphasis on a positive culture and the development of the firm's most important asset: its employees.
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No Joke: Stand-Up Comedy Training for Employees Can Improve Workplace Culture

January 16, 2013
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Infusing comedy into workplace culture has the potential to improve employee communication skills, build a tight-knit team of employees and lower turnover rate.
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Lactation-Rights Case Teaches Valuable Lesson on Responding to Employee Complaints

January 3, 2013
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Next time an employee communicates an issue with you, think about whether it is worth the risk to let the concern go unaddressed.
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2012 Game Changer: Julie Hoff

November 29, 2012
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Senior director of HR strategy, planning and communications, Express Scripts Holding Co., St. Louis
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2012 Game Changer: Jil Greene

November 29, 2012
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Vice president of human resources and community relations, Harrah's New Orleans
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2012 Game Changer: Shruthi Bopaiah

November 29, 2012
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Practice lead, internal communications, Infosys, Bangalore, India
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Infosys BPO: Optimas Award Winner for Managing Change

November 1, 2012
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For its success in integrating new employees from around the globe, Infosys BPO is the 2012 winner of the Optimas Award for Managing Change.
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