We recently had our annual audit and learned we need to improve employee motivation and empowerment. What do other companies do to meet this requirement? What type of tool could we use as a process to measure our personnel's awareness of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
—Cognizant of Quality, safety and compliance coordinator, manufacturing, Sterling Heights, Michigan
What is the No. 1 HR metric we should be reporting to our CEO?
—The Most Important Thing, product manager, software/services, Quebec