Apart from financial measures such as billable hours, how can professional services organizations measure performance at an individual level and link this back to overall company performance in order to appropriately award out incentive payments?
I hope you'll enter this year's Workforce Management Optimas Awards and tell us what your organization is doing that is worthy and impressive-and delivers superior bottom-line business results.Read More
Most material I’ve read says that supervisors should say thanks for a job well done. What happens when the efforts of an employee are not good? I don’t to want to say, "Good job, but ..." and list the all the areas that need improvement. What could I do to start the performance conversation (constructively)?
The decision to pay the bonus amid rising losses and workforce reductions recognizes the importance of quality in ‘winning new business,’ a Visteon spokesman said.Read More
The chief executive of Wachovia Securities, now part of Wells Fargo, gives the news to the brokers. Some will leave, one says.Read More
Commentary: With his full-page ad defending a corporate rewards event, Wells Fargo CEO John Stumpf has reminded those who have forgotten—or never knew—that in the free enterprise system, it is a best practice to give people rewards for reaching targeted financial goals.Read More
This month’s digest of who’s coming, going and moving up in the world of workforce management.Read More
The explicit costs of unwanted turnover are approximately $6,000 per new hire, according to results of a joint APQC, IBM and Workforce Management benchmarking initiative. Such explicit costs are only the beginning. Costs such as ramp-up time for new hires, lost sales and lower morale among remaining employees are harder to quantify. Fortunately, it is fairly simply to increase engagement levels and retain valued employees.Read More
Employers are trying to build loyalty through recognition that starts from day one. Timeliness and frequency are key.Read More