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<i>Dear Workforce</i> How Do We Determine Objective Criteria to Recognize Top-Performing Police Officers

June 10, 2009
How do we devise criteria for recognizing top-performing police officers? We believe officers should not be judged solely on the number of citations, arrests or captured arsonists they get in a month. I am looking to base the assessment on “soft” skills so that, when each lieutenant and sergeant tries to push for their people, there are factors that will separate each officer and let us see who the best performers truly are each month.
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<i>Dear Workforce</i> How Do We Go Beyond a Pat on the Back

April 15, 2009
Most material I’ve read says that supervisors should say thanks for a job well done. What happens when the efforts of an employee are not good? I don’t to want to say, "Good job, but ..." and list the all the areas that need improvement. What could I do to start the performance conversation (constructively)?
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Telling the Truth About Rewards Programs

February 12, 2009
Commentary: With his full-page ad defending a corporate rewards event, Wells Fargo CEO John Stumpf has reminded those who have forgotten—or never knew—that in the free enterprise system, it is a best practice to give people rewards for reaching targeted financial goals.
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