RSS icon

Top Stories

Competitive Advantage

1992 Competitive Advantage Optimas Award Profile Federal Express

February 1, 1992
Comments (0)
FedEx meets its commitment to customer satisfaction through training, training and more training. Each employee's initial orientation period is followed by proficiency tests every six months and remedial training for those who need it. The program is also supported by training delivery using the latest technology and pay tied to proficiencies.
Read More

1991 Managing Change Optimas Award ProfileBRSaturn Corp

June 1, 1991
Comments (0)
A unique labor/management partnership helped General Motors' start-up division meet quality goals and deliver a product to compete with the best of the import cars.
Read More