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Buyers Seek Metrics on Service Quality

April 12, 2007
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Since Lockheed Martin signed an outsourcing agreement in 2000 with PricewaterhouseCoopers’ Unifi division, the entire landscape of the HRO market has transformed. In 2000, there weren’t many buyers to compare notes with—let alone companies in one’s own industry.
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Bad Press a Bummer for JetBlue

April 5, 2007
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OPM Writes the Book on Government HR Practices

March 23, 2007
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The federal Office of Personnel Management is working to create a government-wide HR function. Its online reports spell out the federal government’s business areas and the people management processes that support them.
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Why Is Customer Service So Bad?

March 14, 2007
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Big Test for JetBlue

February 20, 2007
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The Heart of HR Service Delivery

June 3, 2005
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Six major HRMS vendors ranked by the percentage of companies which are using them as their core system.
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Los Angeles School District’s Assessment of Human Resources

March 1, 2005
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A series of graphs and charts indicating, among other things, the employee shortages it is experiencing and its strategies for solving the challenge.
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Los Angeles School District’s Assessment of Human Resources

March 1, 2005
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A series of graphs and charts indicating, among other things, the employee shortages it is experiencing and its strategies for solving the challenge.
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The Center of Attention

February 27, 2004
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Wachovia's recruiting team serves individual business units and keeps the company's strategic hiring goals on track. Internal clients feel that the recruiters work just for them--and they like that.
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Sun Trust Bank Combines 28 Recruiting and Screening Systems into One

November 6, 2003
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SunTrust combined 28 recruiting and screening systems into one with a minimum of chaos and a maximum of teamwork. It saved money, got better candidates and won SunTrust the Optimas Award for service.
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