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Create Great Customer Service

February 28, 2001
The NY Department of Civil Service's transformation of a bloated, unworkable bureaucracy focused on flexibility, efficiency, recruiting, and innovation.
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Making Online Self-Service Work

January 14, 2001
You put your benefits administration on the Web and your employees will flock to it, right? Not when 40 percent of the population falls into the category of technology "resister." Here's how to help all your employees make a smooth transition to the Web.
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Volunteer and Community Service Web Sites

September 7, 2000
Several sites to turn to for information on volunteerism. Sites like the Points of Light Foundation and others have additional documents, tips, and technical assistance on community service programs.
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