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Service

Create Great Customer Service

February 28, 2001
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The NY Department of Civil Service's transformation of a bloated, unworkable bureaucracy focused on flexibility, efficiency, recruiting, and innovation.
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Who Says Government Doesn't Work

February 28, 2001
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Optimas 2001 - Service: The New York State Department of Civil Service used private-sector best practices to remake itself.
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Making Online Self-Service Work

January 14, 2001
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You put your benefits administration on the Web and your employees will flock to it, right? Not when 40 percent of the population falls into the category of technology "resister." Here's how to help all your employees make a smooth transition to the Web.
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Tips on Deploying Self-Service Technology Effectively

December 22, 2000
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Launch the system with fanfare to build employee enthusiasm. That initial surge gets employees involved and moves them past early learning barriers.
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Unionization at a Large Service Company

October 30, 2000
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The workplace became a quiet, angry battleground, and productivity took a nosedive.
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Postal Service Delivers Innovative HR Strategy

October 22, 2000
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Faced with a massive loss of HR support, they mapped out a system that would incorporate a huge number of procedures into a navigable intranet.
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Results from an Extensive Survey on Employee Self-Service

September 28, 2000
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Highlights of the 2000 survey, as well as a link to download the PDF file with more detailed information.
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Volunteer and Community Service Web Sites

September 7, 2000
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Several sites to turn to for information on volunteerism. Sites like the Points of Light Foundation and others have additional documents, tips, and technical assistance on community service programs.
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2000 Service Optimas Award Profile QUALCOMM

July 28, 2000
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Awarded to a department that has supported another constituency within the organization or in response to a new business goal.
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Getting Started With a Community Service Program

July 28, 2000
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Ideas for programs that may work, from fun-runs to scholarships to programs sparked from the needs of a company employee.
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