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Service

The Good and Bad Faces of Customer Service

June 22, 2000
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This postman didn't even realize he was doing something out of the ordinary.
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Keeping Service in Customer Service

June 20, 2000
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Why you should create a company of thieves.
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Service, Quality…Where is It

June 19, 2000
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They don't make toasters like they used to.
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Keyboard Courses at Work or Home

February 27, 2000
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QUALCOMM offers a range of online training courses and college degree programs to employees in five states and in Israel.
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IDear Workforce-I How Do You Make Service Centers Work

January 30, 2000
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Possible reasons why an in-house service center could fail.
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Build a Strategic Model for Customer Service

December 8, 1999
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Five steps to help meet the customer service challenges of today ... and tomorrow.
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Stomping Out Violence at the U.S. Postal Service

May 1, 1999
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The U.S. Postal Service has developed a 5-pronged zero tolerance strategy for reducing violence. Here’s a summary.
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1999 Service Optimas Award Profile The Valspar Corporation

March 1, 1999
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HR has created 12 job families that embrace the company's 3,830 different jobs. By focusing on core behaviors that cut across jobs, HR created aptitude tests, interview guides, and performance appraisal forms for its 12 job families.
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HR Service Yields Industrial Strength

March 1, 1999
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Gary E. Gardner, vice president of HR and public affairs at Valspar, shares his insights about the company's HR team and the development of its workforce.
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