RSS icon

Top Stories

Service

1996 Service Optimas Award ProfileBRUniversity of Illinois at Urbana-Champaign

August 1, 1996
Comments (0)
A biennial conference series created to meet the needs of women has been successful enough to fund the Univesity's other training programs.
Read More

Hotel Breathes Life into Hospital's Customer Service

October 1, 1995
Comments (0)
The New York Hospital-Cornell Medical Center boasts an increasing customer-satisfaction rate. A successful partnership is teaching the hospital staff how to treat its patients like hotel guests.
Read More

Accenture.com Is at Employees' Service

September 1, 1995
Comments (0)
Accenture.com (formerly Andersen Consulting) lends employees a helping hand. The company's concierge service runs all those pesky errands for employees so they can keep their minds on work-and use their free time for more enjoyable activities.
Read More

1995 Service Optimas Award ProfileBRPepsiCo Inc

June 1, 1995
Comments (0)
A stock-option program for all full-time employees supports the company's entrepreneurial culture.
Read More

Customer Service Drives 360-Degree Goal Setting

June 1, 1995
Comments (0)
Companies such as Federal Express and Digital Equipment Corp. are running circles around their employees. But the good news is that by tying individual goals to customer expectations, the employees are more likely to meet their performance standards.
Read More

Customer Service Drives Reengineering Effort

November 1, 1994
Comments (0)
HR at Metropolitan Property and Casualty Insurance Company ties employee satisfaction to quality service.
Read More

Postal Service Delivers a Violence-prevention Program

October 1, 1994
Comments (0)
A six-strategy violence prevention program, coordinated through the agency's national employee relations function.
Read More

Video Training and Testing Supports Customer Service Goals

June 1, 1994
Comments (0)
A pay-for-performance program for customer-contact employees that's linked to video training and testing helps Federal Express maintain a competitive advantage.
Read More

1994 Service Optimas Award Profile Merck & Co.

May 1, 1994
Comments (0)
Merging cultures and selecting staff are two issues that HR addresses when the company forms joint ventures.
Read More